Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment he has made of the reliability of (a) Ring Central, (b) Amazon Workspaces, (c) Contact Tracing Advice Service, and (d) Synergy 2 software systems at meeting their contractual obligations under the test, trace and isolate contracts.

The Department contracts with Sitel for the provision of end-to-end contact centre services in relation to contact tracing. Ring Central, Amazon Workspaces and Synergy are suppliers who deliver parts of the overall infrastructure for the service. As the prime supplier, Sitel is responsible and accountable to the Department for the reliability and performance of Ring Central, Amazon Workspaces, and Synergy. In addition, there are robust operational and commercial contract management procedures associated with Sitel’s performance, reliability and their supply chain.