Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what steps her Department is taking to protect the elderly and most vulnerable from unsolicited calls selling mobile phone upgrades or contracts.

Unsolicited direct marketing calls are regulated by the Privacy and Electronic Communications Regulations 2003 (PECR). Under PECR, companies must not make live marketing calls to a number that is registered on the Telephone Preference Service (TPS) list. Organisations must not make automated marketing calls unless the recipient has specifically consented to receive this type of call from them.

PECR are enforced by the Information Commissioner who can impose financial penalties for breaches of the regulations. Once commenced, provisions in the Data (Use and Access) Act 2025 will significantly increase the maximum fine that can be imposed by the Commissioner. Details of enforcement actions are published at: https://ico.org.uk/action-weve-taken/.