Child Maintenance Service: Telephone Services
(asked on 25th November 2025) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many calls the Child Maintenance Service MP hotline has received in 2025.
The Child Maintenance Service (CMS) MP hotline is available for MP offices or constituency staff who need to contact CMS regarding a general enquiry or a constituency case. This service is in addition to written correspondence routes.
The hotline operates Monday to Friday, 9:00 am to 4:00 pm, and is staffed by Complaint Resolution Managers. We aim to provide an immediate response to enquiries wherever possible. For more complex cases, we will arrange follow-up contact with the caller to provide additional information.
For 2025, the CMS Parliamentary Line has received 1801 calls. Information is up to and including Tuesday 25th November 2025.