Tax Avoidance: Telephone Services

(asked on 15th December 2021) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what recent assessment he has made of the potential merits of establishing a 24-hour helpline for people subject to the Loan Charge.


Answered by
Lucy Frazer Portrait
Lucy Frazer
Secretary of State for Culture, Media and Sport
This question was answered on 10th January 2022

HMRC operates a settlement helpline and a debt helpline for taxpayers who have used disguised remuneration avoidance schemes. All call handlers are trained to identify taxpayers who might need additional support.

For taxpayers who may need specialised help, HMRC advisors encourage them to contact organisations such as Samaritans or Mind. The Samaritans are available to provide emotional support 24 hours a day, 7 days a week.

The Government will continue to work with HMRC to consider what additional support could be provided to taxpayers who need extra help.

Reticulating Splines