Revenue and Customs: Telephone Services

(asked on 19th November 2025) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how many telephone operators work on the HMRC self-assessment line by the nationality of those operators.


Answered by
Dan Tomlinson Portrait
Dan Tomlinson
Exchequer Secretary (HM Treasury)
This question was answered on 26th November 2025

HMRC does not have information readily available identifying the nationality of staff working on specific telephone enquiry lines. Obtaining this information would require a manual process which would exceed the cost threshold for answering parliamentary questions.

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