Question to the Home Office:

To ask the Secretary of State for the Home Department, whether officials in her Department have had discussions with representatives of TNT about complaints in respect of their passport delivery service.

Complaint information provides key insight to help identify and inform potential improvements to the services provided by Her Majesty’s Passport Office and its suppliers.

Complaints are therefore routinely discussed in the regular meetings held between HM Passport Office and FedEx (the parent company of TNT).