Question to the Home Office:

To ask the Secretary of State for the Home Department, what assessment she has made of trends in the level of complaints in respect of the delivery of passports since TNT became the delivery provider.

The percentage of complaints about UK deliveries of passports and supporting documents is 0.02% between January and November 2021.

This compares to 0.02% in 2019 which was the last full year prior to the commencement of the current contract.