Question to the Home Office:

To ask the Secretary of State for the Home Department, how many passports have been delivered since TNT became the delivery provider; and how many complaints have been received regarding their service.

The volume deliveries by the secure delivery provider for Her Majesty’s Passport Office in the UK includes both passports and supporting documents. The delivery of passports alone is not held in a reportable format.

From 1 March 2020 to 30 November 2021, 8,286,931 passports and supporting documents have been delivered under the current contract for UK secure delivery services. 1829 complaints, were received about these services within the same period, which represents 0.02% of the delivery volume.