Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to reduce waiting times for MP caseworker teams contacting his Department's correspondence email address.

The Department treats correspondence from Members of Parliament as a high priority. We are committed to improving response times and have taken steps to enhance the timeliness of replies to MP emails sent to the Department’s correspondence address.

Over the past six months, we have seen a significant increase in the volume of correspondence. To address this, the Ministerial Correspondence Team is deploying additional resource, streamlining processes and improving systems.