Question to the Department for Transport:

To ask the Secretary of State for Transport, what data her Department holds on the (a) number and (b) total sum of compensation payments made to passengers by each railway franchise in each of the last 10 years.

Statistics on the number of delay compensation claims made by passengers to each railway franchise is published by the Office of Rail and Road (ORR) and may be found online at: https://dataportal.orr.gov.uk/statistics/passenger-experience/delay-compensation-claims/ , ‘Table 4410 – Delay Compensation Claims’. The time series for this dataset begins in the financial year April 2018 to March 2019.

Data on the total sum of compensation payments made to passengers by each railway franchise between 2019/20 and 2022/23 may be found online at: https://www.gov.uk/government/publications/train-operating-companies-passengers-charter-compensation/train-operating-companies-passengers-charter-compensation. Data on compensation payments between 2009/10 and 2018/19 for those train operating companies where information was available can be accessed from: https://webarchive.nationalarchives.gov.uk/ukgwa/20201020210716/https:/www.gov.uk/government/publications/train-operating-companies-passengers-charter-compensation. This data includes discretionary compensation paid by the train operators for poor service, e.g. out of service facilities, as well as delay compensation claims.