Question to the Department for Transport:

To ask the Secretary of State for Transport, what data her Department holds on the number of passenger complaints for each railway franchise in each of the last 10 years.

Information on the number of passenger complaints for each railway franchise can be found online at: https://dataportal.orr.gov.uk/statistics/passenger-experience/passenger-rail-service-complaints/table-4100-complaints-closed-by-operator/ .

Note that this table provides information based on the number of passenger complaints closed by each operator. The time series for this data set begins in the financial year April 2016 to March 2017.