Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what proportion of claimants on full service universal credit were satisfied with the service received in the most recent period for which figures are available; and what that satisfaction rate was in (a) live and (b) full service areas.

The DWP claimant satisfaction and experience survey currently only covers Universal Credit Live Service claimants. The available figures cover the financial year 2015/16.

We continue to monitor and evaluate the delivery of Universal Credit. To date there have been a number of published reports where claimants responded to surveys. As Universal Credit is rolled out to new areas of the country we will continue to involve claimants in the overall evaluation.