Written Question on Jobcentres: Staff

Written Questions are submitted by MPs or Lords to receive information from a Department.

See more on: "Jobcentres: Staff"
Date Title Questioner
15 Sep 2020, 5:52 p.m. Jobcentres: Staff Seema Malhotra


To ask the Secretary of State for Work and Pensions, what core training is undertaken by new work coaches on supporting people with special needs or disabilities who are looking for work.

Answer (Mims Davies)

Work Coaches receive training to support all claimants with complex needs, including those with special needs or disabilities and have access to guidance, complex needs toolkit and district provision toolkit, that provide local support for claimants who require additional and specialist support when looking for work.

  • This would include referral or sign positing to specialist support for any specific needs or work support.
  • Training and access to information on diversity and inclusion, disability confidence, unconscious bias, help to claim and modern day slavery.
  • Specific Benefit training for Work Coaches includes:

- How to identify and support claimants with complex needs including special needs or disabilities

- How we can provide extra support for example, referral to specialist employment advisers, money guidance, requirement for appointees

- Working with appointees to support the claimants

- Using Complex needs toolkit and District provision toolkit, for local provision and support

You may also be interested in: