Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether his Department plans to introduce performance targets for Royal Mail’s Special Delivery guaranteed services.

It is for Ofcom, as the independent regulator of postal services, to ensure the provision of a financially sustainable and efficient universal postal service. Ofcom monitors Royal Mail’s provision of the universal service and has powers to investigate and take enforcement action if Royal Mail fails to achieve its performance targets as appropriate, taking account of all relevant factors.