Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that the social security system provides (a) supportive and (b) compassionate services for people experiencing (i) poverty and (ii) hardship.

This Government believes that the best way of helping people experiencing poverty and hardship is through a system that supports them into good work wherever possible. Through the proposals in our Get Britain Working White Paper we will deliver the biggest reforms to employment support in a generation. This will include reforming Jobcentre Plus and creating a new Jobs and Careers Service across Great Britain that will enable everyone to access good, meaningful work, and support them to progress in work including through an enhanced focus on skills and careers. Our new service will provide personalised support and move away from the one size fits all approach that Jobcentre Plus has today. We will also remove the stigma of going to a Jobcentre, ensuring it is somewhere that people go to receive support, rather than to feel penalised for receiving benefits. At Autumn Budget, we secured £55m to support the first steps to build, test, and trial the new service for 2025/26.

Universal Credit supports people on a low income in or out of work and is claimed by more than 7.5 million people, and we are committed to reviewing it to make sure it is doing the job we want it to, to make work pay and tackle poverty. We are fulfilling this commitment trough specific work on many of Universal Credit's core elements, and the extensive work taking place through the child poverty taskforce, our health and disability reforms and our employment reforms We have already shown our ambition with the changes made to the Fair Repayment Rate, giving 1.2m households an average of £420 per year. In addition, around 4 million households will benefit from the increase in the Universal Credit Standard Allowance from April 2026, the biggest permanent boost to out-of-work support since 1980, according to the Institute for Fiscal Studies. This increase is estimated to be worth £725 annually by 2029/30 in cash terms - £250 annually above inflation for a single household aged 25 or over.

To further support struggling households, we are providing £742 million to extend the Household Support Fund (HSF) in England until 31 March 2026, enabling local authorities to continue to provide vulnerable households with immediate crisis support towards the cost of essentials, such as energy, water and food. Starting from 1 April 2026, we have announced a further £842 million a year (£1 billion including Barnett consequential) to reform crisis support with the new Crisis and Resilience Fund, supporting our wider mission to reduce child poverty by reducing dependence on food parcels, preventing homelessness and making sure people can access urgent support when they need it.