Driver and Vehicle Licensing Agency: Coronavirus

(asked on 28th August 2020) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps the DVLA is taking to make the processing of V5 forms (a) more efficient and (b) accessible online during the covid-19 outbreak.


Answered by
Rachel Maclean Portrait
Rachel Maclean
This question was answered on 8th September 2020

The Driver and Vehicle Licensing Agency (DVLA) has a range of services available online which offer the quickest and easiest way to transact with the DVLA. The DVLA’s online services have worked well throughout the pandemic with more than 36 million online driver and vehicle transactions processed since March. Around 97.5 per cent of DVLA’s customer interactions are digital or automated allowing businesses and motorists to transact with DVLA at a time and place that suits them.

For vehicle keepers, the online services include notifying a change of keeper, telling the DVLA that a vehicle has been disposed of to a motor trader as well as removing and adding a personalised number plate from or to a vehicle.

The DVLA continues to add to the extensive range of digital services already available. In June, the DVLA launched a new service allowing vehicle keepers to change their address online. This service was developed and introduced at pace in response to the pandemic and has been very successful with more than 213,000 change of address transactions completed online by the end of August. Further digital service enhancements are underway.

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