Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps he is taking to help ensure the National Savings and Investments website is compliant with the Web Content Accessibility Guidelines; and what his Department's timetable and plan is for meeting that compliance.

The National Savings & Investments’ (NS&I) website is designed to be used by as many people as possible. NS&I uses the Web Content Accessibility Guidelines to test how accessible its websites and mobile applications are, as well as the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to decide on a sample of web pages to test.

NS&I website is partially compliant with the Web Content Accessibility Guidelines. NS&I is working hard to address areas that do not meet this standard. NS&I has recently worked with the Equality and Human Rights Commission (EHRC) to identify the changes required for full compliance with the Web Content Accessibility Guidelines. The changes recommended by EHRC were implemented on 22 May 2022, and further changes are expected to be made in June 2022.

NS&I is currently procuring a new outsourced service delivery partner and it is expected that its website and mobile apps will be fully compliant by 2024 with regular reviews throughout.