Question to the HM Treasury:

To ask the Chancellor of the Exchequer, whether he has set targets for the length of time callers to HMRC's helpline for queries on self-assessment tax returns should wait before their call is answered.

HMRC does not have a target for the length of time callers should wait before their calls are answered. Instead, HMRC measures the percentage of callers who wish to speak to an advisor who are able to do so. They call this Advisor Attempts Handled.

Information on HMRC’s current performance is published here:

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports

https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates