Green Deal Scheme: Complaints
(asked on 22nd July 2020) - View Source
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, what the average response time is from the Green Deal Ombudsman on a complaint about Green Deal mis-selling once an acknowledgement has been received.
This question was answered on 7th September 2020
Where mis-selling complaints have not been dealt with to the consumer’s satisfaction by the Green Deal Provider, they are routinely handled by the Financial Ombudsman Service. We do not hold data on response times for either the Green Deal Ombudsman or the Financial Ombudsman Service.