Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what recent discussions her Department has had with UK Finance on proposed changes to the (a) role and (b) remit of the Financial Ombudsman Service; and what assessment her Department has made of the potential impact of those proposed changes on protections for (i) people in the 79th Group and (b) other vulnerable investors.

Treasury Ministers meet with a wide variety of organisations in the public and private sectors as part of the regular business of government. Details of ministerial meetings with external organisations on departmental business are published on a quarterly basis and are available at the following link: https://www.gov.uk/government/collections/hmt-ministers-meetings-hospitality-gifts-and-overseas-travel

The Government engaged a wide range of stakeholders as part of its review of the Financial Ombudsman Service (FOS), which was conducted between March and July 2025. The Government recently consulted on proposed reforms following the conclusion of the review, and the consultation closed on 8 October 2025. The Government is now reviewing responses, and will set out its proposed next steps in due course. The review’s findings and the consultation on proposed reforms can be found here: https://www.gov.uk/government/consultations/fs-sector-strategy-review-of-the-financial-ombudsman-service.

The Government’s proposed reforms will not undermine the important role of the FOS in providing consumers with a cost-free route to quickly and easily resolve disputes with financial services firms. The review concluded that the FOS’s role providing an impartial dispute resolution service within the financial services regulatory framework should be preserved, and that the fair and reasonable test remains appropriate for its position as an informal alternative to the courts.

The Government is proposing that the fair and reasonable test should be retained and adapted to align with the overall regulatory approach for financial services, so that where conduct complained of is in scope of FCA rules, a firm will be considered to have acted fairly and reasonably.

These reforms will improve the regulatory coherence between the FOS and the Financial Conduct Authority (FCA), to deliver a more consistent and predictable regulatory environment, which the Government believes will benefit both consumers and industry..

The 79^th Group is subject to an ongoing investigation by The City of London Police. As such the Government is unable to comment on the specifics of the case. However, the FCA and PSR have recently written to financial services firms setting out their expectation that firms should determine whether any claims, or parts of claims, are a qualifying APP scam, on an individual basis.