Horizon IT System: Compensation

(asked on 16th September 2025) - View Source

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, when Horizon redress claimants where no evidence of shortfalls can be established will have their claims assessed.


Answered by
Blair McDougall Portrait
Blair McDougall
Parliamentary Under Secretary of State (Department for Business and Trade)
This question was answered on 13th October 2025

We are aware that some postmasters are waiting for their Horizon Shortfall Scheme Fixed Sum Offer due to a lack of available data to verify that shortfalls occurred. To help address this, the Post Office is conducting further investigations using branch files to identify potential Horizon-related shortfalls. Where evidence is found, fixed sum payments are being issued as quickly as possible.

In cases where additional information is needed, the Post Office will reach out to these individuals for further information about the shortfalls that they experienced.

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