Water Supply

(asked on 15th September 2025) - View Source

Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, what steps he is taking to (a) promote competition and (b) expand consumer choice in the water sector.


Answered by
Emma Hardy Portrait
Emma Hardy
Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
This question was answered on 15th October 2025

Ofwat has a primary duty set out in Section 2 of the Water Industry Act 1991 to carry out its relevant functions in the way it considers best to protect the interests of consumers by, where appropriate, promoting effective competition.

There are existing competitive markets in the sector. All businesses in England are already able to choose their water retailer as part of the business retail market. Housing developers also have flexibility over whether they contract with incumbent water companies or 'New Appointments and Variations’. Both of these markets can provide an improved level of service to customers.

The Independent Water Commission makes a number of recommendations intended to strengthen competition within the water sector and protect consumers. The Government has already announced immediate actions, such as the creation of a water ombudsman to protect consumers in disputes. A White Paper setting out further detail will be published and consulted on this autumn, forming the basis of a new water bill.

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