Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what plans his Department has to review how the Child Maintenance Service processes cases involving domestic abuse allegations.

We are committed to ensuring that victims and survivors of domestic abuse get the help and support they need to use the CMS safely.

CMS domestic abuse training has been reviewed to ensure it reflects the Home Office’s updated statutory guidance on coercive and controlling behaviour, published in April 2023, to ensure CMS staff are equipped to recognise this form of domestic abuse and signpost parents appropriately.

The CMS has access to a list of resources which helps caseworkers provide signposting to supporting organisations, and a Domestic Abuse plan which includes clear steps to follow in order to support customers who are experiencing abuse. The list of resources and Domestic Abuse Plan is regularly reviewed.

As well as the domestic abuse plan, the CMS responds to cases involving domestic abuse in several ways, including by acting as an intermediary in Direct Pay cases, and providing advice on how to set up bank accounts with a centralised sort code to limit the risk of a parent’s location being traced.

The Department has introduced a domestic abuse specialist caseworker team which provides a discrete and tactful service. The CMS determines which cases are referred to the team and offer, if required, a ‘named caseworker’ to prevent customers having to retell their story at each interaction.

The CMS reviews its domestic abuse training regularly to ensure caseworkers are equipped to support parents in vulnerable situations and the Department will continue to meet stakeholders regularly to maintain an open dialogue on how to improve the service.

We believe planned reforms to the direct pay service, where all payments are collected and transferred on behalf of parents will allow the CMS to tackle non-compliance faster, and better support victims and survivors of domestic abuse who use the CMS, reducing contact with the other parent and reducing the paying parent’s ability to financially control the receiving parent by paying too little or too late, as is currently the case on Direct Pay.