Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what Key Performance Indicators were missed at (a) City Centre House and (b) Norfolk House HMRC offices in Birmingham from 16 to 17 March 2020; and what penalties were issued to the contracted cleaning company ISS.

The following tasks were not delivered within agreed KPIs between the period of 16 to 17 March for each site as follows: (a) Birmingham, City Centre House 4 items: 2 Fabric, 1 Electrical, 1 Plumbing; and (b) Birmingham Norfolk House 1 item. HMRC are not aware of any financial deductions specifically related to ISS as HMRC do not have a direct contract with ISS. ISS are a Tier 3 supplier within HMRC’s prime PFI contract with Mapeley STEPS Ltd.