Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department is taking to help reduce the number of hoax calls to emergency services.

Making a hoax phone call to the police is a criminal offence. All calls to the Police are recorded and the number can be traced, even if withheld. Local forces regularly remind the public of the serious consequences of wasting police time.

Emergency services may also request a Communications Provider to place a temporary restriction on the account of the hoax/nuisance caller. However, contact management, including the management of hoax calls, is an operational matter for policing. Any decision is for the emergency authority to take.

Where Policing receives a high number of hoax calls from a single source, they will look into the causation and undertake a longer-term response. Where hoax calling is deliberate policing may use existing legislation to prosecute persistent offenders.

It is for Chief Constables and democratically elected Police and Crime Commissioners or Mayors to decide how to appropriately respond to all calls, deploy resources and handle communications with the public based on their experience and knowledge of the communities they serve.

In FY24/25, the Home Office is funding the Police-led Digital Public Contact programme to explore a range of new contact capabilities, including the use of AI, to support Police call handlers, alleviate demand on the telephony system and improve the experience of crime reporting for the public.