Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what assessment he has made of the service standards of Royal Mail’s parcel (a) management and (b) delivery.

Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.

Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. The results of its most recent survey research on consumer satisfaction with parcel delivery services is published in Ofcom’s 2023-24 Post Monitoring Report: www.ofcom.org.uk/siteassets/resources/documents/postal-services/monitoring-reports/2023-2024/post-monitoring-report-2023-24.pdf