Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps she is taking to improve the service personal independence payment claimants receive.

In response to the Covid crisis, DWP put in place significant easements to support customers, including pausing reviews, stopping face to face assessments, introducing telephony assessments and providing customers with more time to return their PIP 2 forms. We are constantly seeking to improve the service further, currently testing a new digital claim form option with a view to wider implementation later this year.