Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether he has held discussions with Royal Mail on the adequacy of their response times to hon. Members raising casework matters about local postal services.

Ministers and officials have discussions with Royal Mail on a regular basis in its capacity as the universal service provider. Royal Mail endeavours to respond to all queries about postal services in a timely manner. Specific operational arrangements continue to be an internal matter for Royal Mail as an independent business.