Question to the Ministry of Defence:

To ask the Secretary of State for Defence, how many times his Department has accepted in full the position of the Parliamentary Ombudsman’s (a) findings and (b) recommendations on (i) issuing an apology and (ii) other forms of redress in the last 10 years.

The Ministry of Defence (MOD) strives to deliver a high quality of service to everyone we engage with, and we continually look to improve our current performance. We treat any complaint we receive with the utmost seriousness and attention.

Complaints referred to the Parliamentary and Health Service Ombudsman (PHSO) are reported annually in the Department's Annual Report and Accounts, and complaint outcomes, including recommended forms of redress, are considered in full by the Department.

The MOD does not hold a full record on whether partially upheld/fully upheld complaints have been accepted in full by the Department, nor is there a full record of what forms of redress have been accepted following a PHSO investigation into a complaint.