Question to the Department for Education:

To ask the Secretary of State for Education, how many times their Department has accepted in full the position of the Parliamentary Ombudsman’s (a) findings and (b) recommendations on (i) issuing an apology and (ii) other forms of redress in the last 10 years.

The Parliamentary and Health Service Ombudsman (PHSO) tracks compliance with its recommendations, but its records only go back to 2020/21. The department’s complaints team’s records only go back to June 2021. It is not therefore possible to provide comprehensive data about the government’s compliance with the PHSO’s recommendations on (a) issuing an apology and (b) other forms of redress in the last 10 years.

Our complaints team have had one recommendation, “closed complied with” since June 2021.