Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that it conducts a full review of the requester's (a) case and (b) complaint when Access to Work reconsideration requests are made.

The Access to Work process for reviewing reconsideration requests, as well as complaints, includes a full review of the original case, including all relevant documentation and communications relating to the original decision. To help ensure impartiality, these reviews are conducted by staff there were not involved in the original decision.