MyCSP: Standards
(asked on 16th June 2025) - View Source
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, how many emails to MyCSP were (a) received and (b) responded to in each of the last six months.
The scheme administrator, MyCSP, received on average approximately 68,570 emails per month in the last six months. The table below shows the number of emails received in each of the last 6 months to May 2025.
Emails | Dec-24 | Jan-25 | Feb-25 | Mar-25 | Apr-25 | May-25 | Average |
Total Rec. | 60,889 | 77,751 | 70,095 | 69,145 | 63,250 | 70,289 | 68,570 |
In line with MyCSP performance indicators, there are different targets for responses to enquiries, depending on the nature of those enquiries. Some enquiries - such as an update to a member's address - do not require a formal response. For those that did require a response, over these six months 99% received a response within the relevant timeframe.
The Cabinet Office is continuing to stress to MyCSP the importance of meeting contractual performance levels and improving member experience.