HM Courts and Tribunals Service: Management

(asked on 4th October 2024) - View Source

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what her Department's timescale is for ensuring that reforms to operational systems resulting from HMCTS's transformation programme capture more detailed management information; and whether her Department plans to publish that detailed management information.


Answered by
Heidi Alexander Portrait
Heidi Alexander
Minister of State (Ministry of Justice)
This question was answered on 9th October 2024

As the Reform Programme concludes in March 2025 and new systems are implemented and embedded, they will - in most instances - ensure more detailed data is captured.

Not only are reformed services making a difference directly to those who use them, they’re now giving us quality insights we need for the first time, to support evidence-based decisions around further improving service. For example, Reform has made it possible to collect a much wider range of data on our users including their protected characteristics, which means we can better understand how to improve access to justice.

This ability will be an ongoing feature of our work in future and help us inform improvements in the wider system.

As new data becomes available it will be considered for publication as management information or accredited official statistics to meet user needs in line with the Code of Practice for Statistics

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