Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps the Government is taking to tackle defects in smart meters; and if he will make a statement.

Energy suppliers are required by their licence conditions to take all reasonable steps to install and maintain a fully functioning smart metering system for their customers.

When smart meters are installed, if a fault is identified then the customer should be made aware of the problem, what the resolution is likely to be, who will be resolving the fault, and the approximate timescales of the resolution.

Ofgem, as the energy market regulator, is responsible for overseeing energy supplier conduct and can take enforcement action if energy suppliers do not meet their rollout obligations.