Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what his Department's (a) policies, (b) procedures and (c) service standards are for officials in (i) his Department, (ii) the HM Courts and Tribunals Service and (iii) the Judicial Office on ensuring the timeliness and effectiveness of communications to (A) Ministers in his Department and (B) judges; what records are kept of receipt of such communications; whether (1) triggers and (2) alerts are in place if communications are not provided within agreed service standards; and who has responsibility for dealing with concerns relating to any such communications.

There are a number of polices, procedures and service standards across MoJ and its agencies including HM Courts & Tribunals Service that ensure the effective communication between the relevant area of the MoJ, Ministers and Judges. This includes different polices or procedure depending on the type of communication. In HMCTS, OPTIC is used as a complaints management system to handle correspondence, including ministerial correspondence which includes triggers and alters that ensure service standards are maintained.

Judicial Office is independent and has its own policies, procedures and service standards for communications that likewise ensure effective communication between departments and to ministers and judiciary.