Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, when the application process for Pension Credit was last reviewed.

We continually review the Pension Credit application process, with improvements made as recently as 3 September 2024. This led to the introduction of the online claim process, providing customers with a convenient alternative claim route, alongside the existing telephony and paper application methods. As the Department continues to modernise the Pension Credit service, we continue to review the user experience, balancing simplification of application with capturing the right information to ensure accuracy of award.