Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what support his Department is providing to people who require access to offline or face-to-face banking during the covid-19 outbreak.

Banks, building societies, the Post Office and credit unions are working closely with the Treasury and the financial regulators to maintain branch access for essential services while balancing the needs of their customers with the safety and welfare of staff. The vast majority of branches are open, though many are open for reduced hours.

Banks, building societies and credit unions are keeping their websites up to date and we would encourage customers, wherever possible, to use online services for their banking. If customers are not able to use online forms of banking, they may choose to use telephone banking rather than using a branch. The Government advises any customer who has questions or concerns about their banking to contact their provider.

Bank customers can also use the Post Office for essential banking services as an alternative to their branch and can continue to use ATMs or cash machines as normal for cash withdrawals and balance enquiries. Furthermore, several retail banks have in place solutions for vulnerable customers who may be self-isolating, including making payments through a trusted person.