Department for Work and Pensions: Complaints

(asked on 2nd June 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, when her Department's Complaints Resolution Team plans to start accepting constituent cases from hon. Members.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 11th June 2020

In response to the Coronavirus (COVID 19) pandemic, the Department for Work and Pensions have seen a significant increase in the number of people applying to our safety net welfare system. Our resources are currently focused on making payments and progressing these new claims.

All complaints and correspondence from Honourable Members are still being accepted by the Complaints Resolution Team (CRT) and are being processed and dealt with as soon as we are able. At this time the attention of the CRT is focused on cases that concern vulnerable citizens and unlocking benefit payments. Honourable Members are encouraged to contact the Department if we have not identified a case as a priority.

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