Question to the Department for Transport:

To ask the Secretary of State for Transport, whether she has made an assessment of the potential impact of Great Western Railway’s proposals to reduce (a) ticket office windows and (b) station staffing levels on passenger (i) service and (ii) safety in Wiltshire.

While ticket office opening hours are regulated through the Ticketing and Settlement Agreement process, the operation of ticket office windows and staffing levels is the responsibility of the train operator. We understand that Great Western Railway has no plans to reduce station staff in Wiltshire.