Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps he is taking to ensure British Airways are providing cash refunds for flights that have been cancelled due to the covid-19 outbreak.

The Department for Transport is in regular conversation with UK airlines and wider membership bodies. We are working closely with the sector, the regulator and consumer groups to help ensure airlines deliver on their commitments.

Airlines are working hard to answer the high call volumes and to process large volumes of refunds. However, the Government appreciates the frustration consumers may be experiencing. We have been clear that where a consumer has asked for a refund, that refund must be paid