Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Education:
To ask the Secretary of State for Education, pursuant to the Answer of 17 October 2025 to Question 77413 on Teachers: Workplace Pensions, how many unresolved cash equivalent transfer value (CETV) cases are outstanding as of 20-08-2026; and what is the current average time taken to process requests.
Answered by Georgia Gould - Minister of State (Education)
As of 25 August 2026, there are 476 Cash Equivalent Transfer Value (CETV) cases outstanding.
This takes into account those cases affected by the government embargo in May 2026, when there was a temporary suspension of CETV calculations across UK public service pension schemes, triggered by a change to the Superannuation Contributions Adjusted for Past Experience (SCAPE) rate made by HM Treasury. The figure also includes recent CETV applications and as such there will always be a number of outstanding CETV cases at any given time.
The implementation of the McCloud remedy has been complex as the Teachers’ Pension Scheme, as well as other public sector pension schemes, need to take into account each individual member’s unique circumstances, ensuring fairness and compliance with tax and policy rules. This has led to increased average handling times and consequently processing delays.
Most CETV cases can be worked via automation and therefore have an average handling time of one hour. Some cases impacted by the implementation of the McCloud remedy cannot be processed via automation and therefore must be calculated manually. The average handing time for these is 6 hours. For the most complex CETV cases, such as where the member has certain flexibilities in the Scheme, or has already retired, the average handling time for processing CETVs is 30 hours.
The department recognises the importance of providing CETV quotations in a timely manner. While the implementation of the remedy has had an impact on processing times, Teachers’ Pensions continues to work to manage demand and reduce delays while ensuring that members’ benefits are calculated accurately and in accordance with the requirements of the McCloud remedy.
The department consistently monitors the scheme administrator’s performance and maintains strong oversight through contract management processes and an independent Pension Board, which includes employer and member representatives, to ensure service standards are upheld.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Education:
To ask the Secretary of State for Education, what assessment she has made of the potential impact of the implementation of the McCloud remedy on waiting times for the production of Cash Equivalent Transfer Value (CETV) quotations under the Teachers' Pension scheme.
Answered by Georgia Gould - Minister of State (Education)
As of 25 August 2026, there are 476 Cash Equivalent Transfer Value (CETV) cases outstanding.
This takes into account those cases affected by the government embargo in May 2026, when there was a temporary suspension of CETV calculations across UK public service pension schemes, triggered by a change to the Superannuation Contributions Adjusted for Past Experience (SCAPE) rate made by HM Treasury. The figure also includes recent CETV applications and as such there will always be a number of outstanding CETV cases at any given time.
The implementation of the McCloud remedy has been complex as the Teachers’ Pension Scheme, as well as other public sector pension schemes, need to take into account each individual member’s unique circumstances, ensuring fairness and compliance with tax and policy rules. This has led to increased average handling times and consequently processing delays.
Most CETV cases can be worked via automation and therefore have an average handling time of one hour. Some cases impacted by the implementation of the McCloud remedy cannot be processed via automation and therefore must be calculated manually. The average handing time for these is 6 hours. For the most complex CETV cases, such as where the member has certain flexibilities in the Scheme, or has already retired, the average handling time for processing CETVs is 30 hours.
The department recognises the importance of providing CETV quotations in a timely manner. While the implementation of the remedy has had an impact on processing times, Teachers’ Pensions continues to work to manage demand and reduce delays while ensuring that members’ benefits are calculated accurately and in accordance with the requirements of the McCloud remedy.
The department consistently monitors the scheme administrator’s performance and maintains strong oversight through contract management processes and an independent Pension Board, which includes employer and member representatives, to ensure service standards are upheld.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what assessment has been made of the potential impact of the implementation of the McCloud remedy on waiting times for the production of Cash Equivalent Transfer Value (CETV) quotations under police pension schemes.
Answered by Sarah Jones - Minister of State (Home Office)
No such assessment has been made. CETV quotations are produced for scheme members by the relevant scheme administrator. While the Home Office has responsibility for overarching policy and legislative changes to the police pension regulations, the police pension schemes are locally administered by individual police forces.
It is for each Chief Constable, in their role as scheme manager for their force, to determine their administrative timetable. This includes the production of CETV quotations.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to address cases under the Green Deal and related domestic retrofit schemes where a homeowner was not correctly registered as the energy generator at commissioning; whether he will establish a mechanism for retrospective correction or redress in such cases; and how accountability is assigned when mis‑registration occurs outside standard commercial assignment arrangements.
Answered by Martin McCluskey - Parliamentary Under-Secretary of State (Department for Energy Security and Net Zero)
The Green Deal scheme has its own retrospective redress system whereby complaints can be referred to the Secretary of State in accordance with the Green Deal Framework Regulations and Code of Practice. Lack of registration of the homeowner as the FIT generator, due to misregistration or reassignment of associated rights to a third party, may contribute to finding breaches of said regulations if resulting from the consumer being misled. As part of a wider mis-selling investigation the Secretary of State may issue decisions cancelling or reducing a Green Deal loan, but separate FIT dispute resolution options are also outlined on Ofgem’s website.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what mechanisms were in place to ensure that Feed‑in Tariff registrations were correctly assigned to homeowners at commissioning; and what support is available to consumers where feed-in tariffs were not correctly assigned.
Answered by Michael Shanks - Minister of State (Department for Energy Security and Net Zero)
Ofgem administers the Feed-in Tariff (FIT) scheme and maintains the Central FIT Register (CFR), which records accredited installations and their recipient, supporting correct assignment of payments. Suppliers must maintain accurate records on the CFR, which is subject to regular audit activity.
In some cases, payments may be assigned to a third party under separate contractual agreements. Such arrangements are commercial in nature and fall outside the FIT framework.
To confirm the recipient, homeowners may request information from Ofgem via an Ownership Register Query. Where appropriate, they may raise the matter with the relevant supplier, with unresolved complaints escalated to the Energy Ombudsman.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the adequacy of consumer transparency, accountability and protection in complex supply chains involving sales agents, installers, finance companies, insurers and certification bodies in government‑supported energy efficiency schemes.
Answered by Martin McCluskey - Parliamentary Under-Secretary of State (Department for Energy Security and Net Zero)
As set out in the Warm Homes Plan, our assessment is that the current consumer protection system is too fragmented and lacks sufficient oversight of the various actors involved in the delivery of government‑supported domestic retrofit schemes.
The Department is reforming the consumer protection system to simplify delivery and bring oversight under closer government control, and will consult on options for reform this year. This includes clearer accountability across supply chains, strengthened assurance arrangements, and improved monitoring and escalation processes.
We are working across Government, including MHCLG, and consumer experts from industry to develop and stress test plans.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, how many domestic Green Deal installations have been identified where MCS certificates were not issued in the name of the homeowner; and what steps his Department is taking to deal with those cases.
Answered by Martin McCluskey - Parliamentary Under-Secretary of State (Department for Energy Security and Net Zero)
The Department does not have an estimate for the scale of the issue as we do not hold details of all Green Deal loans issued. Lack of an MCS certificate has appeared as an element in some Green Deal complaints the Department has reviewed, though this has been uncommon. Officials are investigating complaints referred to the Secretary of State in accordance with the Green Deal Framework Regulations, and may issue decisions cancelling or reducing a Green Deal loan where they find breaches of said regulations or the Green Deal Code of Practice. This may include issues related to MCS certificates.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Ministry of Housing, Communities and Local Government:
To ask the Secretary of State for Housing, Communities and Local Government, what assessment has been made of the potential impact of the system of installer self‑certification through Competent Person schemes on consumer protection for Green Deal participants.
Answered by Samantha Dixon
Both the Green Deal and the competent person schemes contain consumer protections but they work independently of each other. Therefore, work paid for through the Green Deal and carried out by a competent person scheme installer will benefit from both sets of consumer protections. The Department has done no recent research of the effects of competent person schemes on consumer protection for Green Deal participants.
The Green Deal is a Department for Energy Security and Net Zero policy. It was a loan scheme that existed to help people make energy saving improvements to their home that was mostly active during 2013-2015. The Green Deal has its own consumer protection system provided for by the Green Deal Framework Regulations and Code of Practice, and its own system of participant authorisation requiring certification of installers by the Green Deal Oversight and Registration Body.
Competent person scheme operators register and oversee installers who can self-certify that their work meets the building regulations. These schemes have existed for more than 20 years and cover small building work such as plumbing and electricity. The scheme operators offer consumer protections such as ensuring registered installers are properly qualified and dealing with complaints.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, what assessment his Department has made of the potential impact of the Crown Proceedings Act 1947 not being applied retrospectively on the ability of veterans to claim compensation; and what assessment he has made of the potential merits of legislating to remove this restriction.
Answered by Louise Sandher-Jones - Parliamentary Under-Secretary (Ministry of Defence) (Minister for the Armed Forces)
I refer the hon. Member to the answer I gave on 25 November 2025 to Question 91751 to the hon. Member for Inverness, Skye and West Ross-shire (Mr Angus MacDonald).
Asked by: Jessica Morden (Labour - Newport East)
Question to the Foreign, Commonwealth & Development Office:
To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what recent discussions she has had with her Caribbean counterparts on migration on the island of Hispaniola.
Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)
The UK is deeply concerned about the serious security and humanitarian crisis in Haiti, which is driving significant migration pressures on Hispaniola and neighbouring islands. We are working with international partners to address this, including through the creation of the Gang Suppression Force and support for UN sanctions on those responsible for instability in Haiti. In October, I spoke with the Haitian Foreign Minister, Jean-Baptiste, and the Dominican Vice Minister for Multilateral Affairs, Rubén Silié Valdez, about the significant challenges in Haiti. The Minister for International Development also met the Haitian Foreign Minister on 17 November. During my visit to Jamaica last week, migration from Haiti to nearby islands was raised in discussions with partners.