Northern Trains: Cleaning Services

(asked on 20th May 2020) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, with reference to the cleaning of Northern Rail’s trains and stations, what hygiene and health targets are used; and on which occasions sub-contractors have failed to meet those targets since the Operator of Last Resort took over the franchise.


Answered by
Chris Heaton-Harris Portrait
Chris Heaton-Harris
Secretary of State for Northern Ireland
This question was answered on 8th June 2020

The Department monitors customer perception of cleanliness through the National Rail Passenger surveys. Whilst Northern’s train cleaning is done in house, cleaning for stations is sub-contracted and so any cleaning targets for stations are set and managed directly through the contracts between Northern Trains Ltd and the contractor.

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