Employment and Support Allowance and Jobseekers' Allowance

(asked on 15th October 2019) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether Jobcentre staff receive training to identify when a new claimant would be entitled to (a) new-style employment and support allowance and (b) new-style jobseeker's allowance.


Answered by
Justin Tomlinson Portrait
Justin Tomlinson
This question was answered on 21st October 2019

The Department is committed to providing the best possible support for all claimants irrespective of which benefit they are in receipt of, or in the process of claiming.

Jobcentre staff undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. All Work Coaches within Jobcentres receive specific training regarding identifying when new style Employment and Support Allowance and new style Jobseekers Allowance are appropriate, and have the knowledge and skills to support claimants throughout the process.

More widely, the Department provides benefit eligibility information to help people make decisions surrounding benefits to which they may be entitled, along with details about how to claim them. This is available through Jobcentre Plus offices and via the GOV.UK website.

This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
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1. Employment and Support Allowance and Jobseeker's Allowance
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