Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, with reference to FOI 02629, if he will undertake a review into the work of (a) Capita and (b) NHS Business Service Authority.

Capita operates the Primary Care Support England (PCSE) service under contract to NHS England. NHS England tracks PCSE’s performance on a monthly basis against contractual performance targets. NHS England works with PCSE, the NHS Business Services Authority (NHSBSA), and general practice (GP) representative bodies to rectify historical gaps in GP records. The Department, NHS England, and the NHSBSA are working together to facilitate GP updates to records at the earliest opportunity.

The NHSBSA underwent an independent review in 2023 as part of the Cabinet Office-led Public Body Review programme and was assessed as ‘a high performing arm's length body’. The review is available at the following link:

https://www.gov.uk/government/publications/nhs-business-services-authority-review-report/independent-review-of-the-nhs-business-services-authority-final-report-and-recommendations#:~:text=NHSBSA%20meets%20the%20Cabinet%20Office,brought%20into%20the%20department

As a Special Health Authority and arm’s-length body of the Department, the NHSBSA’s performance is also reviewed regularly by departmental policy teams who sponsor individual services, and a quarterly accountability meeting is held to assess the NHSBSA’s performance across all its services.