Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether he has made an assessment of the potential impact of letters detailing fines delivered by Royal Mail not arriving on time on people receiving those letters.

The government recognises the concern that arises when important and time-sensitive post does not arrive as expected. I have been clear that Royal Mail’s performance has not been good enough.

Royal Mail is an independent business responsible for delivery operations, and it is for Ofcom, as the independent regulator, to set and monitor service standards and take enforcement action where necessary.

Ofcom has assured me that it continues to monitor quality of service closely to protect consumers.