Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether his Department holds data on the proportion of Royal Mail (a) letter and (b) parcel deliveries that are not delivered within target times.

It is for Ofcom, as the independent regulator for the postal sector, to set and monitor Royal Mail’s service standards and to collect and analyse quality of service data. Ofcom monitors Royal Mail’s performance closely against its delivery targets and can take enforcement action where failures are identified.

Royal Mail publishes its quality of service results, providing information on delivery performance against these targets, on a quarterly and annual basis.