Question to the Department for Transport:

To ask the Secretary of State for Transport, what mechanisms (a) her Department and (b) the Civil Aviation Authority have to hold airlines to account on (i) passenger rights and (ii) compensation for (1) delays and (2) cancellations on (A) intercontinental flights (B) flights between the UK and Ghana.

Regulation (EC) 261/2004 (‘Regulation 261’) is the UK legislation that sets out passenger rights around assistance, refunds and compensation in the event of long delays and cancellations.

Regulation 261 applies to flights departing from a UK airport, regardless of the airline. It also applies to flights arriving in the UK on an EU or UK airline.

The Civil Aviation Authority is responsible for enforcing Regulation 261.

Government is committed to working with industry and stakeholders to ensure consumers continue to have a high level of protection whilst travelling by air.