Question to the Department for Business, Innovation, Science and Trade:

To ask the Secretary of State for Business, Innovation, Science and Trade, what avenues of redress are available to residents of Easington constituency affected by persistent delays in the delivery of letters by Royal Mail.

I have been frank in my discussions with Royal Mail’s leadership that quality of service has been unacceptable for too long and the pace of improvement must increase.

Individuals experiencing service failures are encouraged to raise these directly with the Royal Mail through its formal complaints process as there are escalation and compensation procedures in place, where applicable. Further information is available on Royal Mail’s website.

Where an eligible complaint remains unresolved, it may be escalated to the independent postal redress service (POSTRS) to investigate, with further information available online.