Question to the Department for Education:

To ask the Secretary of State for Education, what assessment her Department has of the adequacy of the range of communication methods used by Teachers' Pensions to contact their customers.

Teachers’ Pensions employs a wide range of communication methods to contact members of the scheme, including via member portal, website, telephone contact centre, webchat, text messaging, post, email and social media platforms.

The department regularly reviews contractual performance via an established management process to ensure the best possible service is provided to members of the Teachers’ Pension Scheme.