Question to the Department for Education:

To ask the Secretary of State for Education, what information her Department holds on the number of complaints made against the service provided by Teachers' Pensions in the last five years.

The information held on the number of complaints is provided in the table below.

596,000 members of the Teachers’ Pension Scheme require Remediable Service Statements (RSSs), setting out member choices as part of the Transitional Protection remedy, for the age discrimination that was identified as part of the public service pension scheme reforms implemented under the previous government in 2015. Approximately 532,000 have been issued by the end of March 2025.

Departmental officials continue to work closely with the scheme administrator on plans to issue the remaining RSSs, as soon as is practical.

Where RSSs are taking longer to issue, affected members can be assured that any difference to pension in payment as a result of their remedy period choice is backdated to when the pension began, with interest applied.